What happens if I’m late for my slot?

You can use the time left in your booking, but you’ll still need to leave promptly at the end so the next customer has their full slot.

Can I amend my booking?

Bookings normally can’t be changed. In exceptional circumstances, please email [email protected] or call us on 07717 162879 and we’ll try to help. We don’t amend bookings for bad weather, but each field has a shelter.

Can I cancel my booking?

Bookings are non-refundable. Refunds are only given if Run Free has to cancel (for example, in extreme weather). If that happens, we’ll offer an alternative date where possible.

How far in advance or how late can I make a booking?

You can book several months in advance, or as late as 5 minutes before your slot (subject to availability).

How do I find my closest field?

Click on Find a Field on our website and enter your postcode or town. You’ll then see a list of your closest fields along with a map showing their locations.

Can I book more than half an hour?

Yes.  You can book as many available slots as you wish by highlighting them on the booking calendar and adding them to your basket.

How much does it cost to book a field?

It costs £7 for 30 minutes for 1–4 dogs. If you bring 5–6 dogs, there’s an additional £1.50 per 30 minutes, and for 7–8 dogs, a further £1.50 per 30 minutes. Payment is made online via debit or credit card when booking.

How do I book and pay?

Bookings can only be made online. Click Book Now from any page and choose your field.  A calendar will appear: green slots are available, red slots are already booked. Double-click the slot(s) you wish to reserve, then click Add to Basket and continue through to payment using a debit or credit card. Once your booking … Continued

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